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Systems Engineer

Job description

Isos Technology is looking for an energetic and personable professional to join our team. The right candidate will be a team player who effectively builds relationships both inside and outside the organization. He/she is dedicated to meeting the expectations and requirements of our clients and the Isos team. This professional works directly with clients for the effective deployment of Isos Technology products and services. This individual is a self-starter who values team input and is willing to give input for the betterment of the team.

Isos Technology is one of the largest Platinum/Enterprise Atlassian Solution Partners in the US. We are headquartered in Tempe, AZ but have offices across the US including Washington, D.C. We work with some of the largest companies in the world helping them to implement and maintain the Atlassian tools.

In addition to being everything Atlassian we focus heavily on our people and creating a culture that is fun, challenging and rewarding. In fact, we are consistently on the Best Places to Work list and are always looking for ways to improve.

This position can be from anywhere in the US, from our Tempe, AZ location to Washington D.C. or anywhere in between. 

Job requirements

Technical Responsibilities:

As an Systems Engineer (Atlassian) you will function as the first-line of support for technical questions for Atlassian managed service and support engagements. You will have the following technical responsibilities:

  • Support highly available installations of Atlassian Server and Data Center products from both the user interface and system administration. The products include, but are not limited to: Jira, Confluence, BitBucket, Bamboo and FishEye/Crucible and Crowd.
  • Support existing application deployments, including upgrading and patching often via configuration management tools such as Ansible, Puppet, Chef, etc.
  • Provide best practices and guidance in both on premise and Cloud-based environments. May include work with CloudFormation or Terraform.
  • Maintain Atlassian tools in both Linux and Windows environments.
  • Set-up, maintain and tune relational databases, including, but not limited to: PostgreSQL, MySQL, SQL Server and Oracle.
  • Work with, configure and integrate with authentication / directory services like Active Directory (LDAP), Crowd, OAuth, Okta and SAML. 
  • Maintain and use version control systems like Git, Subversion and Mercurial. 
  • Write system administration scripts in Bash, PowerShell, Python or Ruby.
  • Work with and understand complex networking topologies and concepts.
  • Interpret, maintain and augment system and network monitoring system.
  • Use automated security testing platforms in order to audit and securing web-based applications.
  • Perform secondary support for end-user activities in the Atlassian tools, such as: create maintain workflows in Jira, author content in Confluence, create build plans in Bamboo, etc.
  • While it varies by position, most positions could have up to 10% travel for company or client business purposes

Technical Objectives:

As an Systems Engineer (Atlassian) you have the following objectives:

  • Serve as Atlassian Tools Subject Matter Expert; advise clients on Atlassian, related technologies and Isos Atlassian Services best practices, guidelines and recommendations  
  • Isos Atlassian Platinum Partnership is dependent on having certified and accredited resources.  You will acquire and maintain the required technical and sales certifications in your first calendar year of employment and every subsequent year thereafter.
  • Acquire and maintain at least one non-Atlassian professional accreditation or certification in your first calendar year of employment and every subsequent year thereafter.  The certification should be relevant to Isos objectives and may include certifications on technologies or methodologies such as: AWS, Certified Scrum Master, Linux, etc.  Isos will sponsor the exams, training and study materials to reach this objective.
  • Regularly contribute informative and engaging original content to be used in Isos Atlassian Support and Services marketing efforts in the form of white papers, blog posts and social media status updates
  • Continue to build on Atlassian administration skills and technical skills to reach the same levels of competency as the Delivery team consultants

Required Skills:

To function in the role of Systems Engineer (Atlassian), Isos requires you already have the following demonstrable and verifiable skills:

  • Ability to conduct yourself professionally and within Isos values
  • Ability to effectively manage time and expectations with internal resources and clients
  • Ability to manage multiple clients and issues simultaneously
  • Ability to communicate effectively (both orally and in writing) for technical and business operations audiences 
  • Ability to function on a highly collaborative team of fellow engineers as well as front end application admins
  • Minimum 2+ years experience and/or expert knowledge of working in a technical operational environment that involves:
    • Configuring and working with various deployment methodologies, including "bare-metal", VM and Cloud (e.g AWS)
    • Configuring and scripting for various operating systems with a strong focus on Linux and Windows
    • Experience with configuration management tools such as Ansible, Puppet, Chef, etc.
    • Working with, configuring and integrating with authentication / directory services like Active Directory (LDAP), Crowd, OAuth and SAML
    • Supporting and working with relational databases, with a strong focus on MySQL and PostgreSQL
    • Third-party and custom application installation, configuration and/or support
    • Experience scripting using REST APIs

This position is primarily a work from home position and we consider applicants throughout the United States. We support pay transparency, the compensation range for this position is between $80,000 - $160,000 and this position is eligible for the employee bonus program. Actual compensation can vary based on qualifications, experience, and geographic pay differentials.

Isos Technology is an Equal Opportunity Employer. We do not discriminate on the basis of race, sex, sexual orientation, gender identity, religion, national origin, color, age, physical or mental disability, spousal affiliation, marital status, a serious medical condition, genetic information, veteran status or any other basis prohibited by federal, state, or local law. Candidates must be willing to participate in and successfully pass a background check and pre-employment drug testing and be authorized to work in the United States. HyperVelocity Consulting is an E-Verify participating employer.

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