Software License Management Specialist

Job description

Job Overview

The License Specialist is charged with ensuring the efficiency and effectiveness of Isos Technology's licensing while ensuring the efficiency and effectiveness of Isos Technology’s licensing department. This role influences a significant amount of revenue for the company and contributes to our company's success. This role works in support of Isos Technology's sales team by creating, evaluating, and optimizing license quotes from Atlassian and NetSuite. Additionally, the License Specialist will work in conjunction with a Customer Success Manager on license renewals and administration, maintain license reporting and support the sales team with license updates from Atlassian.

About Us

Since 2005, Isos Technology has been a premier Atlassian Platinum and Enterprise Solution Partner. We are based in Tempe, AZ with offices located throughout the U.S. We help our clients, both in the private and public sectors, become more efficient by adopting the Atlassian tools for DevOps, ITSM, Agile development and business processes. Recently, we were recognized as the 2019 Atlassian Partner of the Year: Enterprise. As an organization, we strive for a strong collaborative and innovative environment where we focus on the success of our employees, the company and our clients.

What You’ll Do

  • Support volume licensing agreements ensuring processes, procedures and training associated with new software agreements are effectively articulated to the team

  • Administer and communicate program details for the software license agreement process

  • Provide technical licensing support for all customers

  • Support Customer Success Managers in the maintenance and management of volume licensing agreements

  • Partner with peers/program manager to ensure the consistent use of best practices

  • Provide monthly reporting

  • License quoting and renewals
    • Quoting in vendor systems

    • Creating quote in Isos systems of record (Confluence)

    • Distributing to sales rep for client review meeting

    • Process license purchase orders and ensure license keys are delivered

  • Documentation
    • Processing of Client purchase orders in Confluence account structure

    • Complete order fulfillment process in Confluence (Sales Space) in Jira (Atlassian Consulting Project)

  • Systems
    • Confluence
      • Notes and documenting new opportunities

      • Creating license quotes and renewals

      • Complete order fulfillment process in Confluence (Sales Space)

    • Gather requests and suggestions for system enhancements and changes

  • Meetings
    • Attend weekly sales team meetings

    • Attend weekly license meetings

  • General
    • Continually improve your overall knowledge of Isos Technology's products and services to assure a well-rounded knowledge of all areas of operation

    • Training and certifications as requested by management


  • 3+ years of experience in software licensing with proficiency creating reports, optimizing processes, invoice processing, customer management and revenue management experience.

  • Bachelor's degree or equivalent experience, technical or business-related field preferred.

  • Advanced spreadsheet modeling skills (e.g., Microsoft Excel, Google Sheets) and data analysis capabilities.

  • CRM knowledge (HubSpot preferred).

  • Familiarity with other sales technology stack tools is a plus (e.g., HubSpot, LinkedIn Sales Navigator, ZoomInfo, Gong, Gainsight, etc.)

  • Atlassian experience is a plus

This position is primarily a work from home position and we consider applicants throughout the United States. We support pay transparency, the compensation range for this position is between $60,000 - $80,000 and this position is eligible for the employee bonus program. Actual compensation can vary based on qualifications, experience, and geographic pay differentials.

Isos Technology is an Equal Opportunity Employer. We do not discriminate on the basis of race, sex, sexual orientation, gender identity, religion, national origin, color, age, physical or mental disability, spousal affiliation, marital status, a serious medical condition, genetic information, veteran status or any other basis prohibited by federal, state, or local law.

Core Benefits Include: Health Insurance, 401(k) Plan, Paid Time Off, Bonus Plan, Remote Work, with limited travel, Technical equipment provided, Allowance for Phone/Wifi