Lead Systems Engineer (Atlassian)

Job description

Overview

All billable resources at Isos are consultants first, with a clear responsibility to deliver value for our clients. This position adds additional responsibilities for people management and development while maintaining that client first focus. It is best suited for those looking to advance their consulting careers as people leaders.

About Us

Since 2005, Isos Technology has been a premier Atlassian Platinum and Enterprise Solution Partner. We are based in Tempe, AZ with offices located throughout the U.S. We help our clients, both in the private and public sectors, become more efficient by adopting the Atlassian tools for DevOps, ITSM, Agile development and business processes. Recently, we were recognized as the 2019 Atlassian Partner of the Year: Enterprise. As an organization, we strive for a strong collaborative and innovative environment where we focus on the success of our employees, the company and our clients.

Lead Responsibilities

Team Growth and Development

  • Function as a team supervisor with up to five assigned direct reports
  • Engage and support direct reports in 15Five through weekly check-in reviews, 1-on-1 meetings, and bi-annual performance reviews
  • Provide feedback and guidance to help direct reports successfully execute on their assignments, deliver value to our clients and meet their assigned metrics
  • Identify professional development interests for direct reports and help them with career path progression
  • Lead by example in consistently demonstrating, promoting, and cultivating company values

Recruiting and Hiring

  • Participate in the hiring process with potential candidates
  • Provide input on hiring decisions in conjunction with leadership
  • Facilitate the Engineering Team onboarding exercises

Other Responsibilities

  • Lead regular team meetings such as small team sync ups and team-specific L10s
  • Accountable for team initiatives
  • Represent the team in cross team meetings for special projects / focuses

Technical Responsibilities

As a Systems Engineer (Atlassian) you will function as the first-line of support for technical questions for Atlassian managed service and support engagements. You will have the following technical responsibilities:

  • Support highly available installations of Atlassian Server and Data Center products from both the user interface and system administration. The products include, but are not limited to: Jira, Confluence, BitBucket, Bamboo and FishEye/Crucible and Crowd.
  • Support existing application deployments, including upgrading and patching often via configuration management tools such as Ansible, Puppet, Chef, etc.
  • Provide best practices and guidance in both on premise and Cloud-based environments. May include work with CloudFormation or Terraform.
  • Maintain Atlassian tools in both Linux and Windows environments.
  • Set-up, maintain and tune relational databases, including, but not limited to: PostgreSQL, MySQL, SQL Server and Oracle.
  • Work with, configure and integrate with authentication / directory services like Active Directory (LDAP), Crowd, OAuth, Okta and SAML.
  • Maintain and use version control systems like Git, Subversion and Mercurial.
  • Write system administration scripts in Bash, PowerShell, Python or Ruby.
  • Work with and understand complex networking topologies and concepts.
  • Interpret, maintain and augment system and network monitoring system.
  • Use automated security testing platforms in order to audit and securing web-based applications.
  • Perform secondary support for end-user activities in the Atlassian tools, such as: create maintain workflows in Jira, author content in Confluence, create build plans in Bamboo, etc.

Technical Objectives:

As a Systems Engineer (Atlassian) you have the following objectives:

  • Serve as Atlassian Tools Subject Matter Expert; advise clients on Atlassian, related technologies and Isos Atlassian Services best practices, guidelines and recommendations
  • Isos Atlassian Platinum Partnership is dependent on having certified and accredited resources. You will acquire and maintain the required technical and sales certifications in your first calendar year of employment and every subsequent year thereafter.
  • Acquire and maintain at least one non-Atlassian professional accreditation or certification in your first calendar year of employment and every subsequent year thereafter. The certification should be relevant to Isos objectives and may include certifications on technologies or methodologies such as: AWS, Certified Scrum Master, Linux, etc. Isos will sponsor the exams, training and study materials to reach this objective.
  • Regularly contribute informative and engaging original content to be used in Isos Atlassian Support and Services marketing efforts in the form of white papers, blog posts and social media status updates
  • Continue to build on Atlassian administration skills and technical skills to reach the same levels of competency as the Delivery team consultants


Requirements

Qualifications

  • Ability to conduct yourself professionally and within Isos values
  • Ability to effectively manage time and expectations with internal resources and clients
  • Ability to manage multiple clients and issues simultaneously
  • Ability to communicate effectively (both orally and in writing) for technical and business operations audiences
  • Ability to function on a highly collaborative team of fellow engineers as well as front end application admins
  • Minimum of 1 year of Lead experience
  • Minimum 3+ years experience and/or expert knowledge of working in a technical operational environment that involves:
    • Configuring and working with various deployment methodologies, including "bare-metal", VM and Cloud (e.g AWS)
    • Configuring and scripting for various operating systems with a strong focus on Linux and Windows
    • Experience with configuration management tools such as Ansible, Puppet, Chef, etc.
    • Working with, configuring and integrating with authentication / directory services like Active Directory (LDAP), Crowd, OAuth and SAML
    • Supporting and working with relational databases, with a strong focus on MySQL and PostgreSQL
    • Third-party and custom application installation, configuration and/or support
    • Experience scripting using REST APIs

Expectations

Including but not limited to:

  • Team Lead billable utilization 70%+
  • Direct report planned billable accuracy 95%+
  • Direct report billable utilization 80%+
  • Direct report career path progression
  • Review 100% of team members 15Five weekly checkins
  • Participate in 100% of team members 1-on-1 meetings
  • Write and deliver bi-annual performance reviews